FAQ
Please look over our FAQ before reaching out via email!
When can I expect to receive my order?
(US ONLY)
There is a 3-7 business day processing time, after that orders are then shipped out and expected to arrive within an estimated 2-5 weeks following. In total, you can expect your order in an estimated 2-6 week window after your initial purchase date. Please understand that this time frame is not always guaranteed and Kaela's Crystals LLC is not responsible for any delays you may experience. We appreciate your patience!
When can I expect to receive my order? (International)
There is a 3-7 business day processing time, after that orders are then shipped out and are estimated to arrive within 2-10 weeks following. In total, you can expect to receive your order in an estimated 2-11 week window after your initial purchase date.Please understand that this time frame is not always guaranteed and Kaela's Crystals LLC is not responsible for any delays you may experience. We appreciate your patience!
Can I cancel my order once its been placed?
Kaela's Crystals LLC does not accept ANY cancellations at any time, under ANY circumstances. In order for your order to be placed and go through, you must agree to our cancellation policy at checkout when checking off the box of our terms & conditions. All sales are final once purchased as our cancellation policy is under our shop policies, FAQ, & at checkout. No refunds will be issued. For more information, please visit our shop policies section under "read before purchasing".
What is your return/
exchange policy?
All purchases are final and may not be returned or exchanged at any time, under any circumstance. No refunds will be issued and we will not accept exchanges. For more information, please visit the shop policies section under "read before purchasing".
What if my package is lost in transit or delivered damaged?
Once your package reaches the post office, it will then become their responsibility. Kaela's Crystals LLC is not responsible for any lost, misplaced, stolen, or damaged packages. There is no refund for a delayed shipment or a lost shipment. All packages are shipped through USPS & UPS.
What is your current processing time/
how does it work?
The current processing time on all orders is 3-7 business days. Kaela's Crystals LLC operates Monday through Friday with weekends and holidays off. The processing time is the amount of time it takes me to pick, pack, & ship out all pending orders.. The processing time is in place for daily breaks and emergencies as I am the only person who packs orders. Once your order has been processed, it is then expected to arrive within 1-4 weeks on average. For more information on shipping turn around times, please visit the shop policies section under "shipping".
How do I claim
during a live sale?
To claim during a live sale, you will need to leave a $10 deposit on the site in order for your claims to count. The $10 deposit will then be deducted from your listing once they are posted on the website under "livesale listings". For example, if you claim $33 worth of products during the livesale and you have left your $10 deposit, you will only have a remaining balance due of $23 + shipping/tax at checkout!
How do your
livesales work?
Live sales are held every Sunday & Wednesday @ 5pm EST via tiktok!
Livesale rules are as followed:
*You must leave a $10 deposit on the site
*Whoever claims first on MY screen will be rewarded the product
*There are no putbacks/swaps so please claim responsibly!
*Deposits are NON REFUNDABLE
*Listings can be found under "livesale listings" and MUST be purchased within 24 hours of claiming (ghost claims with no communication will result in being banned from purchasing in the future)
*& ANY negativity/rudeness will not be tolerated which will result in being blocked whether you have left a deposit or not.
I have a question
that isn't here.
To reach out with order concerns, changing a shipping address, or any other concerns, please fill out the form at the bottom of the homepage or email kaelascrystalscs@gmail.com and I will respond as soon as possible.